Hi guys, hello from Sofia, Bulgaria

I need a help - can someone make a local phone call and speak with the support of Vonino ?

I have a Vonino Kidswatch S2 buyed here from Bulgaria. From a long time I don't use it. Now my kid need to use it but it can't because I forgot the user and password for the master account on the app that is install to phone. So the master account must be reseted. That can be done only from Vonino support. But the problem is that in Bulgaria there is no more Vonino service.

I must call Romanian support. But I don't speak Romanian and the phone call from Bulgaria it will be expensive.

So can some one call the Romanian support from me.? Just must to say that the master account on the device must be reseted .

Here is the device ID which support will be asking for

ID 86078503013362

Here is and the contact details

Suport:+40 (21) 569 85 33
Adresa: Str. Ion Heliade Radulescu
Nr. 26, Sector 2, Bucuresti, Romania, RO-021585
Program de lucru: Luni-Vineri 9.00-18.00, de la 13.00-14.00 pauza de masa

Thank you in advance.

https://help.vonino.eu/bg/contact/ why not just email with this form?

I try it one week ago and still don't have a answer.

Изпратете sms до номера на часовника с командата "reset #"

Have you solved the problem?

No.

@ProfiBv - I already reset it before four days. But that command just reboot the watch , nothing else. Also I reset it to factory settings with - factory# , but that just reset the watch to original state. Delete the stored numbers ,and reset the time. The account was no reseted. The master account must be reseted by Vonino support.

I'll try calling them, stand by.

EDIT: I've made the call, I spoke to a lady from support, she will make the call to their technical department and they will contact me back today.

Thank you so much. Here is the additional info from the box of the watch

https://ibb.co/HGYvN5v

OK

As soon as they get back on me, I'll let you know.

Thank you friend

They called me back with info. Seems like the guy from technical department was free today but tomorrow is back to work and they promise that the problem will be solved.

So I have to wait for technical department to call me tomorrow. I get back to you as soon as I have more info.

Again Thank you for you kindness. You have one virtual beer 🍺 from me

Cheers ! Have a nice day

Virtual is good enough but two days ago I just bought a 12 pack of Zagorka (my favorite bulgarian beer) from CBA PYCE!

So I guess I'm covered on that part.

Have a nice day too!

<span class='edit'>4 Jun 2021, 12:34:</span>
Hi again!

Tech support just called me, they found your ticket too, but they respond late because they do some sort of maitenance works on their systems.

Anyway, in half an hour the account will be reset and they will give me (and maybe to you via email) the new user & pass. You can change them later.

Your name is Iordan, right?
And your email is iordan(some numbers) @ gmail.com?

Yes , that's my name.

And yes my mail is yordan***some numbers@gmail.com

You can send me the user and pass and to yovanrbg@gmail.com

Thank you man

First they have to know the email that was used for registering the watch.
They want to make sure if it is really your watch.
Can you tell me the email so I can confirm them?

Has as allready said the watch I buy it from some one else. The .an was first owner and he make a first registration. But he don't remember the mail and.password. If he remember it will be give it to me, but he don't remember.

So and he send to them mail before three days, but and he had no answer for them

4 Jun 2021, 12:50:
I had the box with the serials and ID number.

I will speak again with him if he remembers the mail he used ...

There has to be something with:

irena ....something@hotmail.com

Please confirm the lastname.

So, when I contacted with him I will tell you the mail if he remembers it

I can't send you a chat whith him there we spoke about that problem.
But is in Bulgarian.

If support what it i can send it to them to see it. Just to give you a mail to which I send the chat

4 Jun 2021, 12:57:


Ok. I will ask the owner and when replys to me I will tell you the full mail

Support just wants to know the first email registration.
And they told me that is has to be: irena....something@hotmail.com.

And they want me to confirm them the last name from that email address.
Surely if the original owner know half of email address, then it must know the other half.

And I think so. I send it to the owner Viber message. Becouse he is now on vacation and don't answer my call. So when He give me the rest of the mail I will give it you

Sorry for the trouble.

Have a grey day

Ok, I'll wait.
The guy from support didn't told me the other half of email, they wait for me to tell them.
They have to be sure that the watch is really yours.....which, I guess, is normal for security reasons.

Yes, and I think so. But I have and the original receipt, the guy give it to me with the watch. Whatever,
will waiting for response from him

What is the name from receipt?
If is Irena ....something....maybe it's enough for them.....I don't know.

Here on the receipt don't write the name. Also the receipt is very old and blur

I understand.

That means you have to find out that email.....

Or maybe.....I guess you know the name of the person that sold you the watch.
So Irena is his....wife maybe. And maybe she has the same last name.

It's a long shot but if you think it worth the try.......

Here it is, the guy gived to me

irenakiriakova@hotmail.com

Yes. That was it.
I on the phone right now with tech support.
I'll let you now when I hang up.

OK, done, I will send a private message with the login details.

EDIT:

I just sent you a private message. You cannot send PM yet, but you can confirm here that you received mine?

Yes I recive the message. I'm so grateful to you.

Someday if I have a way to Romania you gave a case of beer from me

Perfect. I'm glad it worked.

I went to Sofia ....maybe 4 or 5 times, so now it's your turn to come to Bucharest.

Stay safe!

Give me on PM some your phone or other contact please .

Do you have a Viber ?

PM sent!