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Chestionar de la Renault Romania

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David
post 9 Dec 2003, 17:13
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Zilele trecute am primit pe posta un chestionar de la Renault Romania referitor la calitatea masinii achizitionate. Sapte capitole diferite, cu intrebari generale despre masina. L-am completat, il trimit inapoi, am facut referire si la acest forum pentru idei despre calitate.


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cata
post 9 Dec 2003, 22:40
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Procedeul denota o minima preocupare a importatorului pentru cunoasterea eventualelor probleme si nemultumiri.Asta nu e rau deloc.Sper sa se vada si ceva efecte ulterior.


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post 10 Dec 2003, 07:41
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QUOTE
Zilele trecute am primit pe posta un chestionar de la Renault Romania


Eu nu am primit... sad.gif sad.gif
Vreau si eu chestionar :!: :!:


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MBZ
post 10 Dec 2003, 08:47
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chiar asa David, nu`l poti posta?
Nici eu nu am primit si tare sunt curios ce contine, este numai pentru Clio sau toata gama Renault?


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David
post 10 Dec 2003, 09:57
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sad.gif Imi pare rau, l-am trimis deja inapoi pe posta.
Chestionarul incepea cu un text: "Aproximativ de un an ati achizitionat un autoturism marca Renault, dupa un an de folosinta credem ca puteti trage concluziile referitoare la calitatea masinii ..."
=> Veti primi si voi, numai ca va sosi la un an de la cumparare. A mea implineste 1 an la 14 Dec (ma rog, atunci am preluat-o, a fost fabricata prin Noiembrie). Acest chestionar se referea numai la Clio Symbol si Megane Classic (adica cele 2 modele facute in Turcia).


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dorin
post 10 Dec 2003, 13:51
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He he ...il astept cu interes ..prin martie ... sad.gif


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grig
post 11 Dec 2003, 07:32
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Nu mai asteptati chestionarul ca nu mai vine!
Redau mai jos ce mi-a raspuns Ranault cind i-am intrebat de ce nu am primit chestionar (am masina din oct 2002):

"Stimate Domnule Grig,

Va multumim pentru increderea acordata marcii Renault prin achizitionarea autoturismului Renault Clio Symbol.

Referitor la solicitarea dumneavoastra, dorim sa va comunicam faptul ca aceste chestionare, care inregistreaza gradul de satisfactie cu privire la produsele si serviciile Renault, au fost trimise unui esantion de clienti.

Nu a fost posibila trimiterea de chestionare tuturor clientilor Renault, acesta fiind motivul pentru care dumneavoastra nu ati intrat in posesia unui astfel de chestionar.

Ramanem la dispozitia dumneavoastra si asteptam pe adresa de email voceaclientului.renault@renault.com intrebarile si sugestiile dumneavoastra legate de produsele si serviciile oferite de Renault Romania.

Cu stima,

C... N.....

VOCEA CLIENTULUI RENAULT
TEL. 080 10 00 776
FAX 021 203 88 12

"

Asta e... nu sintem esantion reprezentativ, precum e David....


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BOG
post 5 Oct 2007, 12:48
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Ce se intampla in 2003...Renault trimitea chestionare....ce vremuri.... biggrin.gif


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DrK
post 5 Oct 2007, 15:34
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acum doar te suna...


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fanu_WZI
post 5 Oct 2007, 21:07
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te suna????


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Cypher4laguna
post 5 Oct 2007, 22:21
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daca esti persoana fizica te suna smile.gif

eu am fost juridica icon_mrgreen.gif


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adip
post 5 Oct 2007, 23:11
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Vai ce mi-am furat-o, nu ma uitam la data postarilor si incepusem sa cred ca rrrrrrrrrrrro si-a mai venit in fire laugh.gif


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